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IT Administrator

Work Experience

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D M WORLD ME FZE , Dubai
Payroll 

Al Royal Bridge Technology LLC
Deira, Dubai

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Pentagon information technology, Abu Dhabi

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Kuwait Legends Gaming cafe , Kuwait

Juegostudio, Bangalore.

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Cybine Infratech Pvt Ltd, Cochin
India

Senior IT Support Engineer

Danube Group HQ

2024 Dec  - Present

  • Supporting 3000 + users UAE and MENA region.

  • Voice Administration (CISCO CUCM, AVAYA), set up and install a new phone, resolve issues, creating configuration backups.

  • Assets & inventory management Monitoring all inventory inflow and outflow along with warranties, sourcing as needed and maintaining a buffer for advocacy.

  • Administration and support for Microsoft O365.

  •  Monitoring management. Maintaining overseas surveillance systems. Storage and performance

  • Management of licenses Overseeing company product licensing, tracking, and resolving software-related issues.

2023 OCT - 2024 OCT

Senior IT Administrator

  • Installing, configuring, Monitoring Aruba, Cisco Meraki, TP link, FortiGate access point and Networking devices

  • Planning and coordinating client infrastructure  Project.

  • Collaborate with various stakeholders, end -users to ensure a smooth transition.

  • Maintaining Windows server 
    Auditing and Documenting IT infrastructure details.

  • Microsoft O365 Administration

 

2022 APR  - NOV 2023 

IT Network Analyst

  • Maintaining and Monitoring AMC client’s infrastructure

  • Managed and Administered Active Directory Environment: Maintained a secure, efficient, and organized AD structure, including creating and managing user accounts, groups, and organizational units

  • Microsoft O365 Administration

  • Google Suite Administration

  • Zimbra email Administration

  • Windows Servers administration.

  • SCCM L1 support for installation, reimage , recovery.

  • Experience with installing, configuring Firewall: FortiGate, Sophos

  • Managing Antivirus server (Bitdefender gravity zone)

  • Backup solution: Acronis, Veeam, IBackup

  • Migration tool experience: MigrationWiz

  • Hands-on experience with Access Points: Cisco Meraki, Aruba, TP Link, D-Link

  • Email Support, Call Support, Remote Support.

  • Ticketing system: ZohoDesk

  • Experience with configuring and managing Active Directory and Group Policy Objects configuration, and deployment in enterprise setups

  • SharePoint site Administration 

IT Technician 

January 2020 -December 2021

  • Assembling and configuration high-end gaming PC

  • Managing 65+ Gaming PC and consoles 

  • Computer performance auditing for smooth transition

  •  Asset auditing and record keeping.

  •  End-user support related PC issues , software assistance 

  • PC installing, upgrading troubleshooting

  • Administrating  customer management software ( Ggleap ) 

 

L2
System Administrator

September 2019 – December 2019

  • Assembling and configuration high-end gaming PC

  • Managing 65+ Gaming PC and consoles 

  • Computer performance auditing for smooth transition

  •  Asset auditing and record keeping.

  •  End-user support related PC issues , software assistance 

  • PC installing, upgrading troubleshooting

  • Administrating  customer management software ( Ggleap ) 

 

IT Support 
Medlife

September 2019 – December 2019

  • Maintain IT infrastructure of office network.

  •  Follow up RT ticketing system and complete within SLA (Manage engine)

  •  Complete daily checklist tasks.

  •  Monitor IT infrastructure used the monitoring tool: Nagios, PRTG

  •  Monitoring firewall logs and Traffic

  • Timely update and patch operating system.

  •  Scheduled IT training and IT Awareness class and support users

  • IT Assets and security audit.

Network Engineer 

Feb 2017-Mar 2018

  • Completed the various IT projects in a timely manner.

  • Remote and voice support

  •  Proactive Desktop and server support

  • Completed daily checklist tasks.

  •  Maintain and documentation of client's network configuration and infrastructure diagrams

Education

2016

Associate in Advance Network Technologies and system, Kerala

CCNA R&S, CCNA Security, CCTV , MCSA , RHCSA, CISCO IPHONE 

2012 - 2015

Bachelor of Computer Science 2012-2015 Chinmaya mission college, Thrissur

Bharathiar university affiliated

2014

Diploma in Hardware and Networking

Kerala State RUTRONIX

2009-2011

Higher Secondary 
Computer Science 

THSS

2009

SSLC

Kerala State Syllabus 

Skills & Expertise

  • CCNA ROUTING AND SWITCHING
    Intermediate-level knowledge with hands-on experience.
     

  • CCNA SECURITY 
     

  • MCSA
    Microsoft server administration 
     

  • RHCSA 
    Linux client / Host administration 
    Ubuntu , Redhat 7, Mint , Centos 
     

  • FIREWALL & UTM’s 
    Configuration and policy management
     

  • COMPUTER HARDWARE AND NETWORKING 
    Assembling, troubleshooting, upgrading
     

  • CCTV SURVEILLANCE
    Basic administration knowledge  
    Hike vision
     

  • CABLING
    Patching crimping, cable aligning 
     

  • VOIP
    Avaya IP office 11, Cisco UTM , Genies SBC 
     

  • Security Endpoints 

    Intermediate-level knowledge with hands-on experience in Sophos and FortiGate, Cisco device 
     

  • Access point Administration
    ( Cisco and Aruba , Dlink )

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